What's your free exchange policy?

Need to send something back? Here's what you need to know before you begin your exchange process:

All the information you’ll need to return this set is available in your account. It’s easy—just log in and visit Returns & Exchanges in your account, then follow the step-by-step directions.

Don't forget:

  • Make sure to ship back the entire set in its new, unworn condition within 30 days of delivery! We cannot accept partial sets (e.g. a bra and panty set missing the panty)
  • Print and complete the Return and Exchange form available from your account details once you have requested a label
  • Package the items and return form in the original or any other box, then seal securely with tape to prevent contents from falling out
  • Affix the pre-paid return label over the original mailing label
  • Drop the return in your mailbox, with your mailman, at work or at a post office without waiting in line. Do not return packages to self-serve drop boxes as this may result in delays.

Other important information:

  • Free tracking is included for all addresses within the U.S.
  • We recommend Canadian shoppers purchase insurance for all shipments
  • You are entitled to make up to 3 exchanges of an original purchase, after which the item can no longer be exchanged or refunded
  • Final sale items are only eligible to be exchanged for the same product while supplies last
  • Exchanged items are not subject to a restocking fee.

Please allow 30 days for us to process your request upon receipt.

Have more questions? Submit a request