How long does it take to process an exchange or return?

If you've processed an exchange, here's what you need to know:

  • You'll receive both a print return label and voucher code(s)
  • If you wish to exchange, you can immediately use your voucher code(s) to replace the order
  • You can replace the order with anything on the website or the same item in a different size
  • The voucher code(s) will cover the cost of any full priced item on the website

Please note that you are entitled to make up to three exchanges of an original purchase, after which the item can no longer be exchanged or refunded.

If you've processed a return, here's what you need to know:

  • You'll receive both a print return label and voucher code(s)
  • If you wish to return, don't use the voucher(s) to replace the order
  • You will be refunded once the return get processed by our warehouse

Returns are typically processed within 30 days when you drop the package in the mail. Please note that the warehouse will contact you with the refund details once they have received and processed your order.

Want to know more on how to conduct an exchange or return, check it out HERE or watch this video (1 minute!)

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