Why was my card declined?

We are sorry to hear you had trouble placing an order!

Why is your credit card not accepted?

  • Most declined orders happen because you entered the incorrect billing address. Does your billing info match your banking info?
  • We hold your safety in high regard and require that your billing address matches the exact address on file with your bank, or we will decline the transaction. A difference as simple as a missing apartment number could be the issue.
  • Transactions are declined if someone attempts to use a payment method we do not accept, or if the account has insufficient funds

What payment methods do we accept?

  • Visa
  • MasterCard
  • Discover Card

We do not accept American Express or any kind of prepaid cards such as Visa giftcards or State issued benefit cards.

Have more questions? Submit a request