Here's what you need to know before you begin your exchange process:
All the information you’ll need to return this set is available in your account. It’s easy—just log in and visit Returns & Exchanges in your account, then follow the step-by-step directions.
- Make sure to ship back the entire set in its new, unworn condition within 30 days of delivery! We cannot accept partial sets (e.g. a bra and panty set missing the panty)
- Print and complete the Return and Exchange form available from your account details once you have requested a label
- Pack the items and return form in the original or any other box, then seal securely with tape to prevent contents from falling out
- Affix the pre-paid return label over the original mailing label
- Drop the return in your mailbox, with your mailman, at work or at a post office without waiting in line. Do not return packages to self-serve drop boxes as this may result in delays.
Other important information:
- Free tracking is included for all addresses within the U.S.
- We recommend Canadian shoppers purchase insurance for all shipments
- You are entitled to make up to 3 exchanges of an original purchase, after which the item can no longer be exchanged or refunded
- Final sale items are only eligible to be exchanged for the same product while supplies last
- Exchanged items are not subject to a restocking fee
- We do not currently offer exchanges for New Zealand, Singapore, Mexico, U.A.E and Saudi Arabia
Please allow 30 days for us to process your request upon receipt.