Shipping and delivery - tracking your order

We know you are eager to get your hands on your new look. We work hard to process your order quickly so you can start enjoying your new styles as soon as possible.

How do I track my order?

Keeping an eye on your delivery is easy. As soon as your order leaves our warehouse, we will send you a confirmation email with your tracking number.

• Check your email: Look for the subject line "Your order has shipped!"

• Check your account: You can also track your package by logging into your Adore Me account and visiting your Order History. (select the order you would like to track and click on the "Track Package" button) 

How long does the delivery take?

We work hard to get your order to you as quickly as possible. After you place an order it usually takes us 1-2 business days (excluding holidays) to pack and get it ready to ship.

• Standard Shipping: 

  • 5-8 business days after the ship date for North East U.S. orders.

  • 6-9 business days after the ship date for continental U.S. orders outside of the North East region. 

  • 11-14 business days after the ship date for non-continental U.S. States and Territories.

  • 11-14 business days after the ship date for Canada orders.

• Expedited Shipping: If you selected express or priority shipping at checkout, your order will arrive sooner.

How much does the shipping cost?

1. We currently offer the following standard shipping options for U.S. orders:

• $5.95 standard shipping per order for Non-A-List customers and Non-Premier customers. 

2. A-List customers and Premier customers enjoy the following free shipping options: 

• A-List customers: free shipping on U.S. orders valued at $75 or more.
  • $5.95 for orders valued at less than $75.
• Premier customers: free shipping on U.S. orders valued at $50 or more.
  • $5.95 for orders valued at less than $50.

Please note: Merchandise total must be $75 or more for A-List Members or $50 or more for Premier Members after any rewards (e.g., A-List rewards, birthday rewards, gift cards, etc.), offers, or promotions are applied. Shipping & handling, taxes, and the purchase of gift cards do not qualify toward the minimum purchase.

3. Need it in a flash? We offer the following accelerated shipping options for US-continental customers only:

• Orders ship after 1-2 business days (excluding holidays) of processing.
• Priority Shipping: 4-6 business days delivery after the ship date:
  • $7.95 for all US-continental orders.
• Express Shipping: 3-5 business days delivery after the ship date:
  • $14.95 for all US-continental orders.
• Note: We do not offer accelerated shipping to P.O. Boxes. 

4. For International orders the following flat rate shipping fees apply: 

• $10.95 on orders shipped to Canada.

Frequently Asked Questions

Do you ship internationally? We are currently shipping to US (including non Continental US - Hawaii, US Virgin Islands/Minor Outlying Islands, Guam, APO, and Puerto Rico) and Canada. 

I don't see my tracking number yet? Don't worry — it can take up to 24 hours for the carrier to update their system after we print the label. If it has been longer than a few days and you still don't see movement, please reach out to us.

What do I do if I didn’t receive my order? If your order has gone missing, is late in transit, or returned to sender, please reach out to our Customer Care team for immediate assistance — we’re here to help!