Before our styling team gets to work on your Elite box, the following charges will happen:
1. The $39.95 Elite pre-authorization charge. This is a verification charge which is refunded within seconds after it passes. If it fails, the box isn't created and we try again soon.
2. If the $39.95 pre-authorization charge passes, we charge the $20 Elite styling fee. If it fails, the box isn't created and we try again soon.
After you receive your Elite box and its 7 day try-on ends you're charged for any products which you keep from the box; there’s two scenarios:
1. You went online and told us what you kept and what you returned from your Elite box: in this case, you will only see a charge for what you kept (so if you keep nothing, no extra charge!). The $20 styling fee will be deducted from the charge.
2. If you didn't tell us what you kept or returned, the system will assume you kept everything and you will be charged for all of the Elite box's sets. The $20 styling fee will be deducted from the charge.
Frequently asked questions
What happens if I didn't finalize my Elite box, I got charged for all of its sets but I do return some of the sets back? If you got charged for all of the sets and you send some of them back (and they’re in good condition), we’ll refund you for them as soon as we receive and process them.
What about shipping and returns for Elite boxes, are those free? Shipping and returns for Elite boxes are FREE, always. Find out how to return your Elite box: HERE.