You can create a return for a VIP or Pay As You Go order directly in your Adore Me account within 30 days of your order's delivery. (The Adore Me mobile app does not support return/exchange requests.)
Packing slips aren't provided with your order so you'll need to sign into your Adore Me account online to start the return process. Once you are logged in follow the steps below:
- Go to **My Orders** .
- Select the order you'd like to Exchange/Return.
- Click on the **START RETURN/EXCHANGE** button that's found at the bottom of the order's details page. (This button is only available up to 30 days of your order's delivery.) .
- On the subsequent page, select the item you wish to Return and click **CHOOSE RETURN METHOD** .
- On the subsequent page, select the **Refund to original payment method** option and click on the **SELECT TO CONTINUE** button.
- On the subsequent page, click on the **PRINT RETURN LABEL** button to download your return label.
Before you begin your return process, please make sure you:
- Ship back your entire set in its new, unworn condition within 30 days of delivery. We cannot accept dirty, damaged or incomplete sets (e.g. a bra and panty set missing the panty).
- Package the items and affix the return label printed from your account, be sure that the return shipping is visible and any other label is completely covered.
- Drop the return in your mailbox, with your mailman, at work or at a post office without waiting in line. Do not return packages to self-serve drop boxes as this may result in delays.
Need help returning an Elite box? See HERE
Other important information:
- Free tracking is included for all addresses within the U.S.
- We recommend Canadian shoppers purchase insurance for all shipments.
- Exchanges for Canadian orders - subject to $10.95 flat rate per exchange order.
- Each returned set is subject to a $5.95 restocking fee.
- Final sale items are not eligible for returns.
- We currently do not offer returns for New Zealand, Singapore, Saudi Arabia and UAE.
- After 30 days of your order's delivery the Return/Exchange button will no longer be visible in your account.
Please allow up to 30 days for us to process your request upon receipt.