We’re sorry to hear you had trouble placing an order! We know it’s frustrating when a payment doesn’t go through, but rest assured — we’re here to help you figure it out.
Most of the time, orders are declined for one of the following reasons:
Billing Address Mismatch: To keep your information safe, our system requires your billing address to match exactly what your bank has on file. Even a small difference — like a missing apartment number — can cause a decline.
Security Checks: Occasionally, we or your bank may decline a transaction that raises suspicion (based on the delivery address or total sum) to protect you from fraud.
Insufficient Funds: Ensure the account currently has the necessary funds available to cover the purchase.
Still stuck?
If you’ve confirmed your billing info matches your bank's records and you are using an accepted payment method, please reach out to us. We’ll help you get your order sorted so you can get back to shopping!