Your Adore Me account balance can include 2 types of Store Credit.
1. Non-promotional store credit:
This is store credit related to a charge made to your card.
- This type does not expire.
Sources of Non-promotional Store Credit include:
- VIP monthly charges, you can learn more about the VIP Membership: HERE
- The product exchange process, you can learn more about exchanges & returns for non-Elite orders: HERE
- Refunds. Store Credit is issued to refund non-Elite orders for a variety of reasons.
2. Promotional store credit:
This is Store Credit that is not related to a charge made to your card.
- This type expires 30 days after the issue date.
Sources of Promotional Store Credit include:
- A courtesy of our Customer Care Team.
- A promotion by our Marketing Team.
- The VIP SKIP feature, you can learn more HERE
Frequently asked questions
How do I apply my store credit? Your Store Credit should apply automatically during checkout. If it does not, you can apply it manually by ticking the "Apply Store Credit" box during checkout (next to where you enter your payment information).
If I have both promotional and non-promotional store credit, which one applies first when shopping? If you have both types of Store Credit in your account when you place an order, the promotional store credit will be deducted from your balance first to account for the fact that it is subject to expiration.
How can I get a refund for my non-promotional store credit?
- If you have store credit resulted from a VIP charge that's newer than 30 days, you can refund it directly from your online account.
- If you have store credit resulted from a VIP charge that's older than 30 days but newer than 1 year, our Customer Care team can help.
- For any other type of non-promotional store credit, please reach out to our Customer Care team for help. You can reach our Customer Care teammates by calling us at +1 (800) 433 2367 Monday to Sunday between 8:30 AM - 8:30 PM EST, or by emailing us at help@adoreme.com.