An item is damaged or missing from my order, what should I do?

We're so sorry to hear you had an issue with your order. Let’s make this right!

If you received an incomplete package, it is possible that the missing item was sold out when your order was completed. In this case check your emails as we would have sent an update on your order with a voucher code for you to replace the item. 

For specific directions and assistance on replacing a damaged or missing item please contact our team by sending an email to with the order number and the damaged/missing item's name. We'll be more than happy to help and investigate this right away!

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