An item is damaged or missing from my order, what should I do?

We're so sorry to hear you had an issue with your order. Let’s make this right!

If you received an incomplete package it's possible that the missing item was sold out when your order was completed. First check your email as we would have sent an update on your order with either refund details or a voucher code for you to replace the item. 

For specific directions and assistance on replacing a damaged or missing item from your order please contact our team by sending an email to help@adoreme.com with the order number and the damaged/missing item's name. We'll be more than happy to help and investigate this right away!

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