We know you're excited to receive your Elite box and apologize that shipping may be taking longer than expected. We can assure you that we’ll always provide updates and keep you as informed as possible throughout the shipping and delivery process.
You can stay up to date on your Elite box's whereabouts using your tracking number, which you can find directly in your Adore Me account's Elite Dashboard: HERE.
- Sometimes our shipping partners don’t update the tracking information as often as we’d like. If this happens, the Elite box usually makes its way to you and gets delivered without tracking updating in real time.
If you experience any of the following, please reach out to our Customer Care team for help:
- Your Elite box was delivered but its 7 day try-on period hasn't started in your Adore Me account (the box's finalize form is not available / active).
- You got charged for your Elite box's sets but you didn't get the box.
- Your Elite box is delayed in processing.
- Your Elite box shipped out but it's late, missing or lost in transit.
- Your Elite box was returned to sender.
- Your Elite box was marked as delivered by the shipping partner but you didn't receive it.